Join one of Western Australia's leading cardiology practices and make a genuine difference to patients every day. At Access Cardiology, we're passionate about delivering exceptional cardiac care with compassion, professionalism and excellence. With 10 locations across Perth and Albany, our team of highly regarded cardiologists and healthcare professionals provides specialist cardiac consultations and diagnostic services to thousands of patients each year. As our practice continues to grow, we are looking for an enthusiastic, customer-focused Medical Receptionist to join our friendly Mandurah team. This is an exciting opportunity for someone who thrives in a fast-paced healthcare environment, enjoys helping people, and takes pride in delivering an outstanding patient experience. Why Join Access Cardiology? At Access Cardiology, our people are at the heart of everything we do. We foster a supportive and collaborative culture where your contribution is valued and your professional growth is encouraged. What we offer: A welcoming and supportive team environment Ongoing training and professional development opportunities Exposure to specialist cardiology services and healthcare administration Paid parking Career progression opportunities within a growing organisation Support from an experienced leadership team including the General Manager, Practice Manager and senior operational staff About the Role As a Medical Receptionist, you will be the first point of contact for our patients and referring practitioners, playing a vital role in ensuring the smooth and efficient operation of the practice. You will provide exceptional customer service while coordinating appointments, managing patient records, supporting clinical staff and assisting with the day-to-day administration of the practice. No two days are the same, making this an ideal role for someone who enjoys variety, problem-solving and working as part of a close-knit team. Key Responsibilities Patient Experience & Reception Welcome patients and visitors with warmth and professionalism Provide an exceptional first impression of Access Cardiology Assist patients with forms, documentation and general enquiries Maintain patient confidentiality and privacy at all times Appointments & Administration Schedule and coordinate patient appointments across multiple locations Manage specialist and testing appointment lists Coordinate hospital admissions, scans and external appointments where required Contact patients regarding recalls, reminders and follow-up appointments Respond to telephone, email and in-person enquiries Patient Records & Billing Maintain accurate patient records and demographic information Process payments and assist with billing administration Audit patient accounts and ensure services are correctly recorded Download, upload and manage clinical documentation and results Obtain external reports and supporting documentation when required Practice Support Assist with quality improvement initiatives and administrative projects Support doctors, sonographers and fellow team members as required Contribute ideas to improve processes and patient experience Assist in maintaining a safe, organised and professional workplace About You To succeed in this role, you will bring: Previous experience in medical reception, specialist practice administration or healthcare customer service (desirable) Outstanding communication and interpersonal skills A caring, compassionate and professional approach to patient care Strong organisational skills with excellent attention to detail The ability to manage competing priorities in a busy environment Confidence using computer systems and medical software A proactive attitude and willingness to learn A commitment to confidentiality, professionalism and teamwork Experience working within a specialist medical practice will be highly regarded but is not essential. Our Values Everything we do is guided by our core values: Dedication – We are committed to delivering the highest standard of care. Excellence – We continually strive to improve and exceed expectations. Compassion – We treat every patient with empathy, kindness and respect. Integrity – We act honestly, ethically and professionally in everything we do. If you're looking for a rewarding role where you can make a real impact in patients' lives while developing your healthcare administration career, we'd love to hear from you. Apply now and become part of the Access Cardiology team.
